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Our Terms & Conditions: What You Need to Know

When you open an account at 7meter pro, you enter into an agreement with us that covers how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals…

Account verification requiredDeposits and withdrawals trackedDispute resolution availableSupport in your language
7meter pro Our Terms & Conditions: What You Need to Know
TERMS QUESTIONS ANSWERED

How to Reach Us About Your Account

Questions about how our terms apply to your account? Our support team is available to clarify deposit rules, withdrawal timelines, account restrictions and dispute procedures. Reach out through any channel below—we respond in your language during business hours and investigate account issues within 24 hours of contact.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Our team responds to account and terms queries Monday–Sunday, 09:00–22:00 WIB.

Email Support

Send detailed account or terms questions to [email protected]. We reply within 6 hours during business hours with explanations and next steps.

In-Account Help

Visit the Help section in your account settings to view FAQs about terms, payments and account closure. Updated daily with answers to common questions.

YOUR DATA AND SECURITY

How We Protect Your Information

Our terms require us to protect your personal data, payment details and account history with encryption and secure servers. We do not sell your information to third parties.

Data Encryption

All transactions and login credentials are encrypted end-to-end. Payment information passes through PCI-compliant gateways; we never store raw card or bank details on our servers.

Account Security

Two-factor authentication is available in your settings. We monitor for unusual login patterns and freeze accounts if we detect access from unfamiliar locations.

Withdrawal Verification

Every withdrawal request requires identity confirmation. We match your withdrawal account name to your registered identity before processing funds back to DANA, OVO, GoPay or your bank.

Dispute Investigation

If you report an unauthorized withdrawal or transaction, we investigate within 48 hours and reverse it if warranted. Documentation is kept and made available to you on request.

Cookie & Tracking Policy

We use cookies to remember your login and language preference. Third-party analytics cookies track lobby visits only; they do not identify you personally and can be disabled in browser settings.

Data Subject Rights

You can request access to your data, correct inaccurate information, or request deletion where local law permits. Contact [email protected] with 'Data Request' in the subject line.

Frequently Asked Questions About Our Terms

The questions below cover the most common concerns players in Bandung, Medan and across Indonesia raise about account rules, payments and what happens if things go wrong.

Our terms prohibit multiple accounts per person. If we detect duplicate accounts using the same DANA, OVO, GoPay, QRIS or bank account, we close both and withhold balances pending investigation. We recommend using only one account and one payment method.

After you request a withdrawal, we verify your identity (1–2 hours), process the transfer (1–3 business days depending on your bank), and notify you when funds clear. QRIS and GoPay often complete within 24 hours; DANA and OVO similarly fast. Bank transfers may take up to 3 days.

Yes. Go to Settings > Account > Close Account, request withdrawal of your balance, and confirm your identity. Once verified, we process the refund to your original payment method within 3 business days. Account closure is permanent and cannot be reversed.

Verification means we confirm your legal name, date of birth and address match your registration. This is required by Indonesian regulation to prevent fraud and money laundering. You upload a photo ID and proof of address in your account settings; approval takes 2–4 hours.

Contact our support team via live chat or email ([email protected]) with your transaction ID and description of the issue. We investigate within 48 hours and respond with findings. If we confirm an error, we reverse the transaction and restore your balance immediately.

We update our terms periodically and notify you by email at least 30 days before changes take effect. You can review the updated terms in full on this page. Continued play after the effective date means you accept the new terms.

We retain your transaction history, identity verification documents and deposit/withdrawal records for seven years to comply with local regulations where permitted. Communication logs are deleted after one year unless a dispute requires them. You can request a data export at any time.