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How We Operate and Protect Your Account

When you open an account on 7meter pro, you're joining a platform built to be transparent about how we handle your data, payments and withdrawals.

Account Terms & ConditionsData & Privacy PracticesPayment & Withdrawal Rules
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7meter pro How We Operate and Protect Your Account
REACH US ANYTIME

How to Contact Us About Legal or Account Issues

Team online

Live Chat

Our support team is available in the account lobby during your session. Open the chat icon in the bottom-right corner to ask about account terms, payment holds or verification steps in real time.

Email Support

Send queries about your legal rights, data access requests or account disputes to our support inbox. Responses typically arrive within 24 hours on business days; include your username and a clear description of your concern.

In-Account Help Centre

Navigate to Settings > Legal & Support in your account to view full terms, privacy policy and withdrawal verification procedures. You can also download a copy of your account agreement and transaction records from the same section.

HOW WE PROTECT YOU

Data Security, Cookies and Account Verification

Account Security

Your login credentials are encrypted end-to-end; we never store your password in plain text. Enable two-factor authentication in Settings to add an extra layer. We monitor unusual login patterns and can lock your account if we detect unauthorized access attempts.

Data Handling

We collect your name, date of birth, email and payment details only to verify your identity and process deposits and withdrawals. This data is stored on secure servers in compliance with the regions we operate in and is never sold to marketers or third-party brokers.

Cookie Use

Our site uses cookies to remember your login session, language preference and game history. These are essential for your experience; non-essential cookies are optional. You can manage cookie preferences in your browser settings at any time without losing core account access.

Withdrawal Verification

Before we process your first withdrawal, we verify your identity using your government ID and confirm your payment method matches your account details. This protects you against fraudulent claims on your account and ensures withdrawals go only to accounts you control.

Data Access & Deletion

You can request a copy of all personal data we hold on you, or request deletion of non-essential data, by contacting our support team. We respond within 14 business days. Active account data required for withdrawals and anti-fraud checks cannot be deleted while your account is open.

How to Request Changes

Update your name, email or payment method directly in Account Settings. For legal name changes or disputes about stored data, email our support team with proof of the change; we'll update your account within 48 hours and confirm the update by email.

Common Legal and Account Questions

You can close your account anytime from Settings > Account > Close Account. We'll process any pending withdrawals first, then mark your account as inactive. Your data is retained for five years for regulatory compliance; after that, non-essential details are anonymized. You can reopen an account later using the same email if you wish to return.

Yes. If a deposit via DANA, OVO, GoPay or QRIS failed but your bank was charged, contact our support team with your transaction ID and bank receipt. We investigate within 48 hours and either restore your balance or help you file a chargeback with your bank if the payment did not reach us.

We retain account records, identity verification documents and transaction history for five years after closure or your final withdrawal, as required by local financial regulations in the regions we serve. After five years, personally identifiable details are securely deleted or anonymized for statistical purposes only.

If we suspend your account, we'll notify you by email with the reason—usually for verification, unusual activity or breach of terms. You have the right to request a review; email our support team with any new documents or clarification. We respond within 72 hours with a decision and, if the suspension is lifted, instructions to restore access.

Your withdrawal goes directly to your registered bank account or e-wallet. Processing times depend on your chosen method—DANA, OVO, GoPay and QRIS typically clear within minutes; bank transfers may take 1–3 business days. If a withdrawal is delayed beyond these windows, contact us immediately with your transaction reference so we can trace it with your bank.

Yes. Open Statements in your account to download a full history of deposits, withdrawals, game activity and balance changes. You can filter by date range and payment method. This record is yours to keep for your own financial records; we also retain a copy for compliance and dispute resolution.

Change your password immediately and enable two-factor authentication in Settings. Then contact our support team via live chat or email with details of the suspicious activity. We will freeze your account, review the transaction history, and help you recover any unauthorized withdrawals. Report the incident within 24 hours for the fastest resolution.

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